Hello Talendforge Users,
In an ongoing effort to improve the quality of service for the Talendforge services, Talend is performing much needed maintenance on a selection of user accounts.
The work being performed will ensure going forward your Talend account information is properly synchronized between the various Talend services (Talend.com, Talend Forum, Talend Bug Tracker, Talend Help Center). The maintenance will be occurring on Saturday May 4, 2013.
For the vast majority of you there will be no noticeable difference and your account will continue to work exactly as it does today. However, for some users that encounter difficulties logging into the system we want to share a number of tips to keep you working with the Talend services.
1. Login not working
a. Login first at http://www.talend.com/user. Once logged into the Talend site simply navigate to the desired service (JIRA, Forum, THC, etc.). If this login fails please attempt a password change or see the below tips.
2. Password not found
a. To Reset your password simply visit the following URL http://www.talend.com/user/password ; enter your username value or your email address and a new password will be provided by an automated email.
b. CHECK your spam filters if the email is not received as this is an automated notification process that may be accidently flagged by your filters
c. If you are still unable to obtain the email; notify us at usermigration@talend.com and our team will assist you. Please provide your “username” value when contacting us.
3. Captcha request fails
a. The Talend Help Center may require you to complete a captcha request. Make sure you are entering your “username” value and NOT your email address as your username and secondly please take care in correctly completing the captcha. If this process fails multiple times you may contact us at usermigration@talend.com for assistance. Please provide your “username” value when contacting us.
Thank you for your patience and understanding as we work to improve the systems at Talend. We greatly appreciate your continued support.
--Talend