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#1 2014-04-22 16:38:05

Vlopez
Member
27 posts

Vlopez said:

[resolved] Problem with TalenD Help Center and with resolved post

Hello!

I can't login into TalenD Help Center with my TalenD account, the page just redirect me to TalenD normal login, and when i put my credentials and click to login other time redirect to TalenD Help Center but i'm never login in Talend Help Center

Additionally at the other question, I can't mark my post as resolved. I click on the link 2set this topic..." but just redirect me and not put the case as resolved

Anyone can help me?

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#2 2014-04-22 16:41:54

janhess
Member
1315 posts

janhess said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

I have the same problem using Firefox. It's ok in Chrome though.

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#3 2014-04-22 16:46:02

ocarbone
Member
142 posts

ocarbone said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

Hello,

When a login issue exists on talend.com/user, the following scenario should solve the situation:
-ensure the logout thanks to http://www.talend.com/user/logout
-try to login thanks to http://www.talend.com/user/

Regarding the "resolved" link, our IT should investigate. From my side, if I click on the links, all runs good.

Best Regards,
Olivier

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#4 2014-04-22 16:51:00

ocarbone
Member
142 posts

ocarbone said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

@janhess: I believe the browser is not here a source of the issue.

Often, the compliance issues are linked to the javascript ... and a error message is displayed. Its not the case with the redirect mechanism of our login page. However, if you see a javascript error somewhere, please share it smile

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#5 2014-04-23 08:56:40

Vlopez
Member
27 posts

Vlopez said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

Hi!

First, thanks for fast reply!

I'm using Google Chrome Janhess .I don't thought in browsers.

@ocarbone The problem continues, i can login in http://www.talend.com/user/ correctly but i can't in https://help.talend.com/display/HOME/Welcome so i can't access to Help Center and neither mark topics as resolves.

Regards

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#6 2014-04-23 09:35:55

ocarbone
Member
142 posts

ocarbone said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

Hello Vlopez!

The login process of talend.com seems to have an issue sad
Please try to login directly to THC thanks to https://help.talend.com/login.action ... hope this help!

Regards,
Olivier

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#7 2014-04-23 09:45:05

Vlopez
Member
27 posts

Vlopez said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

Hi!

Error appears: "Sorry, your username and password are incorrect. Please try again."

But the user and pass are correct I try 6 or 7 times so i think it's an issue, at least with my user sad

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#8 2014-04-23 11:08:59

ocarbone
Member
142 posts

ocarbone said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

Hello Vlopez,

This error msg explains that your account in help.talend.com is not created or is created with another password. This error message should be displayed thanks to talend.com/user but it seems to not be the case sad

After more investigation, I have found the issue... a user exists for the account Vlopez in help.talend.com, but this account is linked to another existing user (a homonym). That's why the login in help.talend.com is not possible, in fact your own account doesn't exist.

I have opened a ticket to alert our IT, they should check the unicity of the "Vlopez" data to fix this issue.

Regards,
Olivier

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#9 2014-04-23 11:15:13

Vlopez
Member
27 posts

Vlopez said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

Thanks so much Oliver smile

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#10 2014-04-23 13:39:59

esabot
Talend Team


esabot said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

Vlopez wrote:

Additionally at the other question, I can't mark my post as resolved. I click on the link 2set this topic..." but just redirect me and not put the case as resolved?

We found a bug on fluxbb which prevents a topic from being set as resolved when there is an apostrophe in a topic title.
Can you confirm this is your case?
If you remove the apostrophe (like using "does not" rather than "doesn't" basically) you should be able to set your topic as resolved.
Thanks for reporting this.

Regarding your login issue, we'll investigate further and will let you know when you can try again. We have known SSO issues, that are quite complex to fix (some synchronization that doesn't take place where it should). We're doing our best to solve it asap.

Cheers
Elisa


Follow Talend on Twitter, Linkedin and Facebook.

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#11 2014-04-24 09:12:16

Vlopez
Member
27 posts

Vlopez said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

Hi!

Thanks for delivery, No, in my case i can mark as resolved 2 post, and others not.
I haven't got an apostrophe (in a topic tittle) in any of my post, so i don't know what is the problem :S

Thanks for help me guys, Regards!

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#12 2014-04-24 09:15:14

shong
Talend Team


shong said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

Hi Vlopez

Thanks for your reply, can you show us an example topic which you can't mark it as resolved?

Shong


Email:shong@talend.com
Choose Talend, Enjoy Talend!
New & Event: Talend Help Center
Talend-->the global leader of open source data management and application integration solutions!

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#13 2014-04-25 09:28:27

Vlopez
Member
27 posts

Vlopez said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

i can't mark as resolved none post until today, i don't know how but now they works all the post..

The examples were "talend in java" or "escape quotes in tMap?" for example, but now I can do i with no problems
so thanks for help to all!

Best Regards

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#14 2014-04-25 16:48:21

janhess
Member
1315 posts

janhess said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

I can login to the help centre but when I go to the forum it want's me to login. The login details flash up then it reverts to the forum page not logged in. This is in Firefox. I can login to the forum using Google Chrome.

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#15 2014-04-29 10:44:33

xdshi
Talend Team


xdshi said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

Hi janhess,

Is it working after clearing firefox cookies completely then login?
We have reported your issue to our manager then come back to you as soon as we can.

Best regards
Sabrina


What we can do is to make sure that Talend will be your best choice!

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#16 2014-07-05 08:23:21

moh.taghipour
Member
1 post

moh.taghipour said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

Same problem here.

I want to download documentation but it keep redirecting me to login page.

login/logout or changing the browser didn't solve the issue.

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#17 2014-07-07 05:07:49

xdshi
Talend Team


xdshi said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

Hi moh.taghipour,

Can you download user manuals from  talend official website http://www.talend.com/download/data-int … data_integ?


Best regards
Sabrina


What we can do is to make sure that Talend will be your best choice!

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#18 2017-04-03 13:01:49

sargunan
Member
1 post

sargunan said:

Re: [resolved] Problem with TalenD Help Center and with resolved post

mini_image.png.png
Hi Team,
Based on that parent child relationship i have to create the levels as mentioned in the below image.
Please look on that attached image ...
Thanks in advance......


In the next iteration am planning to add one more level of filtering like Recipe_id as mentioned in the image

mini_image.png_20170403-0529.png

So based on that recipe_id and depends on the parent child relationship we have to create the levels.

Last edited by sargunan (2017-04-03 13:30:30)

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