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#1 2008-09-08 16:13:51

ocarbone
Member
142 posts

ocarbone said:

New jobs opportunities @ Talend: Support Engineer

Since the early days of the company, Talend has evolved quite a lot!

Talend’s products, starting with Talend Open Studio is used at a worldwide scale.
Thanks to our growing community the product line is becoming better and better at each release.

You like and use our products on a daily bases, why not becoming part of Talend’s team?

In may 2008, we announced several Consultant job opportunities.

We have today a Support Engineer job opportunitie that we publish to the community.

Support Engineer: your qualifications

You're a service-minded and structured individual with a large technical interest and the ability to communicate fluently (written and spoken) in English and in French.
You're open-minded and have experience from working with technical support or technical aspects of products in other ways.
You have a sound knowledge of basic computer software and hardware technology and we believe you have a keen general interest in data integration.
Good communication skills are required.
Experience of ETL tools like Talend Open Studio will be considered as a plus.
Experience of SQL, Java and/or Perl will be considered as a plus.


Job Description
As Support Engineer you will be in direct contact with both end customers and partners.
Your Responsibilities: resolve tickets within the customer and obtain a high Customer Satisfaction Rating.

Your main tasks will be to:
- Provide phone, e-mail and online helpdesk support
- Coordinate the US, China and French Support Team
- Build technical knowledge and develop the service and support function with the team
- Realize software qualification of new Products (Milestone and Release Candidate)

At your disposal you will have a team of product specialists - R&D Engineers.

EMEA customer services gives technical support to customers within the EMEA sales region (Europe, Middle East and Africa). Howerver, the Support Engineer works too with the US Team.
The function is centralized to Paris but there needed an extensive cooperation with the local sales offices in the region.

This role performs varying degrees of problem determination and resolution of software problems through the effective use of available technical resources, per contracted service level agreements.
The Support Engineer may also perform installs or help the customer to realize backup or migration tasks.
The Support Engineer are responsible for resolving problems and completing all related administrative duties.

As the main interface to the customer, The Support Engineer need to understand the local and regional infrastructure and key contacts - developers, server admin - in order to ensure taking action on the problem.

As Benjamin said:

We have just written the first pages of a great book.
If you want to be part of the adventure, make an application by sending your resume at jobs@talend.com

Please, send your mail with the subject "Support Engineer EMEA".

Regards,
Olivier

Last edited by ocarbone (2008-09-22 17:04:11)

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